Our Privacy Commitment
Your trust matters—learn how we keep your information secure
What Information We Collect
To provide our services and improve your experience, we collect contact details, delivery information, and communications when you interact with us. This information is used solely for business operations and service provision.
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→Full name and contact details
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→Delivery addresses and preferences
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→Order history and bouquet customisation requests
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→Customer feedback and support inquiries
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→Website usage and technical data
We only request data essential for processing orders, handling support, or personalising your bouquet experience.
How We Use Your Information
Details collected are used to fulfil floral orders, provide delivery updates, respond to inquiries, and develop improved floral offerings.
Your information helps us personalise arrangements, recommend products, and ensure your bouquet arrives as requested. We also use it for customer support and legal requirements.
Your Personal Data Rights
You may request access to, correction of, or deletion of your data at any time. Our support team can help with questions about your personal information and rights.
Access Rights
Request the personal data we hold about you.
Correction Rights
Ask us to fix or update incorrect details.
Erasure Rights
Request deletion of your data on request.
Data Portability
Receive your data in a portable format on request.
How We Share Your Data
We share necessary details with delivery partners only for order fulfilment.
No data is sold or used by third parties for marketing. Service providers handle your data only as needed under confidentiality agreements.
How We Keep Your Data Secure
We use encryption, access controls, and secure storage to safeguard information from unauthorised access, misuse, or loss.
Our staff receive training on privacy protection and your details are shared solely on a need-to-know basis for providing services.
How To Reach Us About Privacy
Address: No. 1, Jalan KS 1, 70000 Seremban, Negeri Sembilan Malaysia
Phone: +6016-255 9886
Email: content@solivaryqen.world